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Returns & Refund Policy

Here at Costume Superstore we do everything to make sure you are happy with your order. For any reason you are not satisfied with your purchase we will do our best to help.

RETURNING YOU ORDER

If you have unfortunately received a damaged or faulty item, need to exchange for a different size or no longer require the item, please follow the these instructions.

ORAGNISING A RETURN

Please contact us by sending an email to customerservice@costumesuperstore.com.au within 14 days of the delivery date to organise the return of your item(s).

 When sending an email please provide the following information:

  • Your e-mail address
  • Your telephone number
  • Your order number
  • A brief description of the problem

Please make sure you have the above details ready when you call.

All return requests will receive an email confirmation. Please make sure you add our address to your contact list to enable our email to be delivered to your inbox.

UNWANTED PRODUCTS

You will be responsible for the cost of returning it to us and we will refund the purchase price of the product as soon as we receive it back. All returned items must be in their original unspoilt packaging and in a saleable condition. If the product is not received by us in its original condition we will be unable to refund for it and you will have to pay for its return to you.

Please be extra careful when returning fragile items as we can only refund for them if they are in an unbroken and in saleable condition.

If the product is damaged in transit from you to us then we will inform you and will hold onto the product for you to claim against the courier company or postal service, or if you wish to pay for its return we will post it back to you.

DAMAGED PRODUCTS

If you wish to return an item that is faulty, then please contact us using the email address or telephone number on our contact us page. We will reply to you to get any extra information that we may need, which may include photos of the product and the packaging.

When boxing the item please included a covering note with your name and address along with the order number. When it gets back to us it will be refunded immediately.

Please do not return anything until we say, as this may prevent us from being able to deal with your request.

We will refund the cost of you returning it to us as long as you have notified us beforehand and have used the cheapest possible service to send it back to us.

PROCESSING REFUND

One we have received your return we aim to process your refund within a week of receiving the product. Please make sure faulty or damaged goods are returned in their original packaging so as not to delay the return process.  Please bear in mind that during busy periods such as Halloween and Christmas the process may take longer than normal.


NON-RETURNABLE PRODUCTS

The following products are non-returnable:

  • Underwear
  • Socks and stockings
  • Eye lashes
  • Wigs, beards, facial hair or any type of artificial hair
  • Prosthetics, fangs or any other fake teeth
  • Cosmetics
  • Items and packaging in not new condition

RETURNS ADDRESS

Costume Superstore

Attention: Erin

PO Box 138

Moorebank

NSW 1875